Privacy Policy

The Privacy Policy for Paperchat AI Live Chatbot Service.

Introduction

Welcome to Paperchat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI live chatbot service.

By using Paperchat, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Create an account or register for our service
Use our AI chatbot features
Contact our customer support
Subscribe to our newsletters or marketing communications
Participate in surveys or feedback programs

This information may include:

Name and contact information (email address, phone number)
Account credentials and profile information
Payment and billing information
Communication preferences
Chat history and interactions with our AI chatbot

Automatically Collected Information

When you use our service, we automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Log files and analytics data
Cookies and similar tracking technologies
Chat session data and conversation history

AI Chatbot Data

Our AI chatbot may collect and process:

Your messages and conversations
Questions and queries you submit
Responses and interactions with the AI
Context and conversation history
User preferences and behavior patterns

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

To provide and maintain our AI chatbot service
To process your requests and respond to your inquiries
To personalize your experience and improve our service
To train and enhance our AI models (with appropriate safeguards)

Communication

To send you important service updates and notifications
To respond to your customer support requests
To send marketing communications (with your consent)
To provide technical support and troubleshooting

Analytics and Improvement

To analyze usage patterns and improve our service
To develop new features and functionality
To conduct research and development
To ensure service quality and performance

Legal and Security

To comply with applicable laws and regulations
To protect our rights and prevent fraud
To investigate and resolve security issues
To enforce our terms of service

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

Hosting and maintaining our service
Processing payments and billing
Providing customer support
Analyzing usage data
Sending communications

OpenAI Integration

Our AI chatbot service is powered by OpenAI's technology. When you interact with our chatbot:

Your messages and conversations may be processed by OpenAI's systems
OpenAI may use this data to improve their services and AI models
OpenAI's use of data is governed by their own privacy policy
We ensure that data shared with OpenAI is handled in accordance with applicable privacy laws

Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal requests or court orders
Government investigations
Protection of our rights and safety
Prevention of fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data storage and backup procedures
Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our service and AI models

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Access and Control

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Data portability

Communication Preferences

You can:

Opt out of marketing communications
Update your communication preferences
Unsubscribe from newsletters
Control notification settings

Account Management

You can:

Update your account information
Change your password
Delete your account
Export your data

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our service.

How We Use Cookies

We use cookies to:

Remember your preferences and settings
Analyze website traffic and usage
Provide personalized content
Improve user experience
Ensure security and prevent fraud

Third-Party Cookies

Some cookies are placed by third-party services, including:

Analytics providers (Google Analytics)
Social media platforms
Payment processors

You can control cookies through your browser settings:

Block or delete cookies
Set cookie preferences
Clear browsing data
Use incognito/private browsing

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

Standard contractual clauses
Adequacy decisions
Other appropriate safeguards

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications
Displaying prominent notices on our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: ravecapitalHQ@gmail.com
Address: [Your Company Address]
Phone: [Your Phone Number]

Data Protection Officer

For privacy-related inquiries in the European Union, you may also contact our Data Protection Officer at: ravecapitalHQ@gmail.com

Legal Basis for Processing (EU Users)

If you are located in the European Union, we process your personal information based on:

Consent: For marketing communications and certain cookies
Contract: To provide our services and fulfill our obligations
Legitimate Interest: For service improvement, security, and fraud prevention
Legal Obligation: To comply with applicable laws and regulations

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to delete personal information
Right to opt out of the sale of personal information
Right to non-discrimination for exercising your rights

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide:

Clear information about data processing
Lawful basis for processing
Data subject rights
Appropriate safeguards for international transfers

AI and Machine Learning

AI Model Training

Our AI chatbot uses machine learning to improve its responses. We may use anonymized conversation data to:

Train and improve our AI models
Enhance response accuracy
Develop new features
Ensure quality and safety

OpenAI Data Usage

Our service integrates with OpenAI's technology. OpenAI may use data from our service to:

Improve their AI models and services
Develop new features and capabilities
Ensure service quality and safety
Comply with their own privacy policy and legal obligations

Data Anonymization

When using conversation data for AI training, we:

Remove personally identifiable information
Aggregate data to prevent individual identification
Apply appropriate safeguards and controls
Ensure compliance with privacy regulations

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

Notify you within 72 hours (where required by law)
Provide details about the breach and affected data
Explain steps taken to address the issue
Offer guidance on protecting your information

Third-Party Services

Our service may integrate with third-party services, including:

Payment processors
Analytics providers
Customer support tools
Social media platforms
OpenAI (for AI chatbot functionality)

These services have their own privacy policies and data practices. We encourage you to review their policies.

By using our service, you consent to the collection and use of your information as described in this policy.

Withdrawal

You may withdraw your consent at any time by:

Contacting us directly
Updating your account settings
Using opt-out mechanisms provided

Dispute Resolution

If you have concerns about our privacy practices, we encourage you to:

Contact us directly to resolve the issue
Use our internal complaint procedures
Contact relevant data protection authorities
Seek legal remedies if necessary

Effective Date: January 1, 2025
Version: 1.0