Wix integration
Install the Paperchat chat widget on a Wix site using the Custom Code panel. Works on Wix Studio and the classic Wix Editor.
This guide covers installing the Paperchat chat widget on a Wix site. The steps work on both Wix Studio and the classic Wix Editor and take a few minutes.
Wix exposes a Custom Code panel that lets you add third party scripts to every page of your site. Paperchat ships as a single script tag, so installation is a copy and paste job.
Custom code on Wix requires a paid Wix plan with a connected domain. The Free plan does not expose the Custom Code panel.
What you will need
- A published Paperchat chatbot. If you do not have one yet, follow the How to use Paperchat guide first.
- Your chatbot ID from the Embed tab of your Paperchat dashboard.
- Admin access to your Wix site with a paid plan and connected domain.
Add your Wix domain to the allowed list
In your Paperchat dashboard, open the chatbot's Setup tab and add your live Wix domain to Allowed Domains. If your site has not been mapped to a custom domain yet, also add the Wix subdomain so the widget loads while you test.
Install the widget on Wix Studio
Open Custom Code
In the Wix Studio dashboard, open your site, then go to Settings in the left sidebar. Scroll to the Advanced section and click Custom Code.
Add a new code snippet
Click + Add Custom Code. A side panel opens with fields for the snippet, where to load it, and which pages it should run on.
Paste the embed snippet
Paste the snippet below into the code field. Replace YOUR_CHATBOT_ID with the ID from your Paperchat dashboard.
<script async src="https://paperchat.co/widgets/livechat/v1.js" data-paperchat-id="YOUR_CHATBOT_ID"></script>Configure load options
Set Add Code to Pages to All pages and Load code once. Set Place Code in to Body, end. The chat widget does not need to run during page parsing, and loading it at the end of the body keeps your site fast.
Apply
Click Apply. Wix injects the script immediately. The change is live on your published site, but it will not show up in the editor preview.
Install the widget on the classic Wix Editor
The steps are nearly identical. From the classic dashboard, go to Settings > Advanced > Custom Code and follow steps three through five above.
Verify the widget is live
Open your live Wix site in a new tab. The Paperchat chat bubble should appear in the bottom corner within a few seconds. If you do not see it, return to the Custom Code panel and confirm the snippet is set to load on All pages rather than just the homepage.
Troubleshooting
The widget shows in preview but not on the live site, or vice versa. Wix runs custom code only on the published site, not in the editor. Make sure the snippet is enabled and that the site has been published since you added it.
The widget appears for a moment, then disappears. This usually means the chatbot ID is correct but your domain is not in the Allowed Domains list. Add it in the Paperchat dashboard.
The chat opens but replies are generic. Train the chatbot first. Open its Sources tab in the Paperchat dashboard, add files, URLs, or text, and wait for the training to finish.
If you are still stuck, email support@paperchat.co with the URL of your site.